Shipping & Returns
Order and Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed—it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are en route to you.
Orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment, you will receive a shipping confirmation email with your tracking information. Please note that some items take up to 4 weeks to ship, no matter what shipment type is chosen. Please also note that in some cases, your order may arrive in multiple shipments (i.e., in the case of preorder, backorder, and fabric).
If you have any questions or need to cancel your order, please email us at hello@emfique.com.
Where We Ship
We currently ship to US addresses including Alaska, Hawaii, and US Territories. We do not deliver orders to PO Boxes/APO/FPO addresses.
Expedited shipping is available only to shipping addresses within the contiguous United States.
Shipping Costs
United States:
Standard shipping on all orders less than $75 before taxes and shipping is $6.95 and free for all orders of $75 or more before taxes and shipping. Please note that order processing may take up to 2 business days after the order is placed for standard shipping.
Taxes
US:
Applicable sales tax will be charged on merchandise total, where applicable. Taxes are calculated according to shipping destination and itemized on the Order Summary page.
Return Policy
EMFIQUE accepts returns on eligible full-priced items within thirty (30) days from the date that the item was delivered to you. EMFIQUE accepts returns on eligible reduced-price (or “sale”) items within fourteen (14) days from the date that the item was delivered to you. Items must be returned unopened/unused, with tags, in their original packaging. Any items that are damaged when we receive them are not eligible for a refund. If a returned item is open or used, any refund shall be at EMFIQUE’s discretion according to EMFIQUE’s terms for the refund (which may include setting up a EMFIQUE account for a store credit refund).
For US returns:
Email hello@emfique.com and please include your shipping address, order number & item description. You will be provided pre-paid shipping label via email within 5 business days. Print the pre-paid shipping label, affix it to your package and take the package to a UPS location.
Please note that EMFIQUE charges a $10 restocking fee for all US returns regardless of your return method, which will be deducted from your refund.
Exchanges
We do not accept exchanges, as items may sell out while the requested exchange is returned and processed. We encourage you to return the original item, and go to emfique.com to purchase the correct item in a new order.
Receiving a Refund
A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the Product price less the return restocking fee if applicable. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.
Some of the products we sell are shipped directly by the vendor. If this is the case, you will find this information on the item’s product page, in the “Shipping & Returns” dropdown menu, along with information about the return policy for that item. Please note that if your item is shipped from the vendor, we will share the shipping and contact information you provide at checkout with that vendor so that they can complete your shipment.